IBM Global Technology Services (GTS) primarily reflects infrastructure services. It includes outsourcing services, business continuity and resilience, Integrated Technology Services, and Maintenance. GTS accounts for around 39% of IBM's revenue globally ($42B in revenue in 2011 out of $107B for IBM overall), the highest revenue of the 5 segments of IBM.
GTS is the leading e-business on demand and hosting services provider, according to IDC, Forrester Research, Gartner/Dataquest and Meta Group; the leader in providing high-availability services, networking services and storage services, according to Gartner Group and IDC; the leader in the emerging wireless services market, according to IDC.
For 2012, Vault ranked IBM Global Technology Services #1 in tech consulting for cyber security, operations and implementation, and public sector; and #2 in outsourcing.
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