Service Level

Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which they should be achieved. Fill rate is different from service level.

Examples

  • Percentage of calls answered in a call center.
  • Percentage of customers waiting less than a given fixed time.
  • Percentage of customers that do not experience a stockout.

Read more about Service Level:  Service Level, α Service Level (type 1), β Service Level (type 2), γ Service Level

Famous quotes containing the words service and/or level:

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    —Mark Twain [Samuel Langhorne Clemens] (1835–1910)