Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which they should be achieved. Fill rate is different from service level.
Examples
- Percentage of calls answered in a call center.
- Percentage of customers waiting less than a given fixed time.
- Percentage of customers that do not experience a stockout.
Read more about Service Level: Service Level, α Service Level (type 1), β Service Level (type 2), γ Service Level
Famous quotes containing the words service and/or level:
“The masochist: “I send my tormentor hurrying hither and thither in the service of my suffering and desire.””
—Mason Cooley (b. 1927)
“Young children learn in a different manner from that of older children and adults, yet we can teach them many things if we adapt our materials and mode of instruction to their level of ability. But we miseducate young children when we assume that their learning abilities are comparable to those of older children and that they can be taught with materials and with the same instructional procedures appropriate to school-age children.”
—David Elkind (20th century)