Service Level

Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which they should be achieved. Fill rate is different from service level.

Examples

  • Percentage of calls answered in a call center.
  • Percentage of customers waiting less than a given fixed time.
  • Percentage of customers that do not experience a stockout.

Read more about Service Level:  Service Level, α Service Level (type 1), β Service Level (type 2), γ Service Level

Famous quotes containing the words service and/or level:

    “Let not the tie be mercenary, though the service is measured in money. Make yourself necessary to somebody. Do not make life hard to any.”
    —Ralph Waldo Emerson (1803–1882)

    “We never exchange more than three words with a Friend in our lives on that level to which our thoughts and feelings almost habitually rise.”
    —Henry David Thoreau (1817–1862)