Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which they should be achieved. Fill rate is different from service level.
Examples
- Percentage of calls answered in a call center.
- Percentage of customers waiting less than a given fixed time.
- Percentage of customers that do not experience a stockout.
Read more about Service Level: Service Level, α Service Level (type 1), β Service Level (type 2), γ Service Level
Famous quotes containing the words service and/or level:
“The man of large and conspicuous public service in civil life must be content without the Presidency. Still more, the availability of a popular man in a doubtful State will secure him the prize in a close contest against the first statesman of the country whose State is safe.”
—Rutherford Birchard Hayes (1822–1893)
“The truth is, that common-sense, or thought as it first emerges above the level of the narrowly practical, is deeply imbued with that bad logical quality to which the epithet metaphysical is commonly applied; and nothing can clear it up but a severe course of logic.”
—Charles Sanders Peirce (1839–1914)