Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which they should be achieved. Fill rate is different from service level.
Examples
- Percentage of calls answered in a call center.
- Percentage of customers waiting less than a given fixed time.
- Percentage of customers that do not experience a stockout.
Read more about Service Level: Service Level, α Service Level (type 1), β Service Level (type 2), γ Service Level
Famous quotes containing the words service and/or level:
“But when with moving accents thou
Shalt constant faith and service vow,
Thy Celia shall receive those charms
With open ears, and with unfolded arms.”
—Thomas Carew (1589–1639)
“Why level downward to our dullest perception always, and praise that as common sense? The commonest sense is the sense of men asleep, which they express by snoring.”
—Henry David Thoreau (1817–1862)
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