Service Level

Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which they should be achieved. Fill rate is different from service level.


  • Percentage of calls answered in a call center.
  • Percentage of customers waiting less than a given fixed time.
  • Percentage of customers that do not experience a stockout.

Read more about Service Level:  Service Level, α Service Level (type 1), β Service Level (type 2), γ Service Level

Famous quotes containing the words service and/or level:

    Our chief want in life, is, someone who shall make us do what we can. This is the service of a friend. With him we are easily great.
    Ralph Waldo Emerson (1803–1882)

    Insurrection:... insurrection as soon as circumstances allow: insurrection, strenuous, ubiquitous: the insurrection of the masses: the holy war of the oppressed: the republic to make republicans: the people in action to initiate progress. Let the insurrection announce with its awful voice the decrees of God: let it clear and level the ground on which its own immortal structure shall be raised. Let it, like the Nile, flood all the country that it is destined to make fertile.
    Giuseppe Mazzini (1805–1872)