Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which they should be achieved. Fill rate is different from service level.
Examples
- Percentage of calls answered in a call center.
- Percentage of customers waiting less than a given fixed time.
- Percentage of customers that do not experience a stockout.
Read more about Service Level: Service Level, α Service Level (type 1), β Service Level (type 2), γ Service Level
Famous quotes containing the words service and/or level:
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