Service Level

Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which they should be achieved. Fill rate is different from service level.

Examples

  • Percentage of calls answered in a call center.
  • Percentage of customers waiting less than a given fixed time.
  • Percentage of customers that do not experience a stockout.

Read more about Service Level:  Service Level, α Service Level (type 1), β Service Level (type 2), γ Service Level

Famous quotes containing the words service and/or level:

    “Let the good service of well-deservers be never rewarded with loss. Let their thanks be such as may encourage more strivers for the like.”
    —Elizabeth I (1533–1603)

    “The effort to understand the universe is one of the very few things that lifts human life a little above the level of farce, and gives it some of the grace of tragedy.”
    —Steven Weinberg (b. 1933)