Service Level

Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which they should be achieved. Fill rate is different from service level.

Examples

  • Percentage of calls answered in a call center.
  • Percentage of customers waiting less than a given fixed time.
  • Percentage of customers that do not experience a stockout.

Read more about Service Level:  Service Level, α Service Level (type 1), β Service Level (type 2), γ Service Level

Famous quotes containing the words service and/or level:

    A man’s real faith is never contained in his creed, nor is his creed an article of his faith. The last is never adopted. This it is that permits him to smile ever, and to live even as bravely as he does. And yet he clings anxiously to his creed, as to a straw, thinking that that does him good service because his sheet anchor does not drag.
    Henry David Thoreau (1817–1862)

    To punish drug takers is like a drunk striking the bleary face it sees in the mirror. Drugs will not be brought under control until society itself changes, enabling men to use them as primitive man did: welcoming the visions they provided not as fantasies, but as intimations of a different, and important, level of reality.
    Brian Inglis (b. 1916)