Construction
"Retention applies to contractual situations in which customers are either retained or not. Customers either renew their magazine subscriptions or let them run out. Customers maintain a current account with a bank until they close it. Renters pay rent until they move out. These are examples of pure customer retention situations where customers are either retained or considered lost for good. In these situations, firms pay close attention to retention rates."
- Retention Rate: The ratio of the number of customers retained to the number at risk.
Read more about this topic: Retention Rate
Famous quotes containing the word construction:
“The construction of life is at present in the power of facts far more than convictions.”
—Walter Benjamin (1892–1940)
“No real “vital” character in fiction is altogether a conscious construction of the author. On the contrary, it may be a sort of parasitic growth upon the author’s personality, developing by internal necessity as much as by external addition.”
—T.S. (Thomas Stearns)
“There’s no art
To find the mind’s construction in the face:
He was a gentleman on whom I built
An absolute trust.”
—William Shakespeare (1564–1616)