Construction
"Retention applies to contractual situations in which customers are either retained or not. Customers either renew their magazine subscriptions or let them run out. Customers maintain a current account with a bank until they close it. Renters pay rent until they move out. These are examples of pure customer retention situations where customers are either retained or considered lost for good. In these situations, firms pay close attention to retention rates."
- Retention Rate: The ratio of the number of customers retained to the number at risk.
Read more about this topic: Retention Rate
Famous quotes containing the word construction:
“There is, I think, no point in the philosophy of progressive education which is sounder than its emphasis upon the importance of the participation of the learner in the formation of the purposes which direct his activities in the learning process, just as there is no defect in traditional education greater than its failure to secure the active cooperation of the pupil in construction of the purposes involved in his studying.”
—John Dewey (1859–1952)
“Striving toward a goal puts a more pleasing construction on our advance toward death.”
—Mason Cooley (b. 1927)
“There’s no art
To find the mind’s construction in the face:
He was a gentleman on whom I built
An absolute trust.”
—William Shakespeare (1564–1616)