Performance
Northern Rail won Public Transport Operator of the Year 2007 at the National Transport Awards and was praised by the judges for attracting 20% more passengers since 2004. When the extension of its franchise was announced, Northern stated that it had improved punctuality from 83.7% in the 12 months to December 2004 to 91.6% in the 12 months to May 2010, meaning that around 200 more trains per day were on time than in 2004.
In the period 15 October 2009 to 14 November 2009, Northern's punctuality was 91.1% and reliability was 92.2%. Northern's passenger charter targets are 91% for punctuality and 99% for reliability.
The franchise agreement commits to a 15% reduction in delays in the first five years and to a new 'incentive/penalty regime' and a more 'local focus on performance'.
The latest official figures released by the ORR rate punctuality (PPM) at 92.1% and an MAA of 90.8% for the fourth quarter of financial year 2010/11 and the 12 months up to 31 March 2011.
The annual report for 2011, published in March 2012, of the Nederlandse Spoorwegen stated that Northern Rail transported 240.000 passengers daily. The growth in number of passengers was 2.3% and customer satisfaction increased to 83%. In May 2011 Northern Rail received the "Sustainable Business of the Year" award.
Read more about this topic: Northern Rail
Famous quotes containing the word performance:
“What avails it that you are a Christian, if you are not purer than the heathen, if you deny yourself no more, if you are not more religious? I know of many systems of religion esteemed heathenish whose precepts fill the reader with shame, and provoke him to new endeavors, though it be to the performance of rites merely.”
—Henry David Thoreau (1817–1862)
“They say all lovers swear more performance than they are able, and yet reserve an ability that they never perform; vowing more than the perfection of ten, and discharging less than the tenth part of one.”
—William Shakespeare (1564–1616)
“So long as the source of our identity is external—vested in how others judge our performance at work, or how others judge our children’s performance, or how much money we make—we will find ourselves hopelessly flawed, forever short of the ideal.”
—Melinda M. Marshall (20th century)