Northern Rail - Performance

Performance

Northern Rail won Public Transport Operator of the Year 2007 at the National Transport Awards and was praised by the judges for attracting 20% more passengers since 2004. When the extension of its franchise was announced, Northern stated that it had improved punctuality from 83.7% in the 12 months to December 2004 to 91.6% in the 12 months to May 2010, meaning that around 200 more trains per day were on time than in 2004.

In the period 15 October 2009 to 14 November 2009, Northern's punctuality was 91.1% and reliability was 92.2%. Northern's passenger charter targets are 91% for punctuality and 99% for reliability.

The franchise agreement commits to a 15% reduction in delays in the first five years and to a new 'incentive/penalty regime' and a more 'local focus on performance'.

The latest official figures released by the ORR rate punctuality (PPM) at 92.1% and an MAA of 90.8% for the fourth quarter of financial year 2010/11 and the 12 months up to 31 March 2011.

The annual report for 2011, published in March 2012, of the Nederlandse Spoorwegen stated that Northern Rail transported 240.000 passengers daily. The growth in number of passengers was 2.3% and customer satisfaction increased to 83%. In May 2011 Northern Rail received the "Sustainable Business of the Year" award.