Field service management (FSM) is an attempt to
- firstly schedule and then
- secondly optimize for
- thirdly dispatch
for service processes and information needed by companies who send teams of technicians or other staff "into the field" (or out of the office). Optimization is difficult (but not impossible, since it involves multiple scheduling and dispatching of technicians to different locations, while minimizing cost and maintaining good customer service. FSM most commonly refers to companies who need to manage installs, service or repairs of systems or equipment.
Read more about Field Service Management: Challenges, Four Critical Areas of A FSM Solution, Benefits of Mobility, Technology, Market
Famous quotes containing the words field, service and/or management:
“And there, a field rat, startled, squealing bleeds,
His belly close to ground. I see the blade,
Blood-stained, continue cutting weeds and shade.”
—Jean Toomer (1894–1967)
“Mr. Speaker, at a time when the nation is again confronted with necessity for calling its young men into service in the interests of National Security, I cannot see the wisdom of denying our young women the opportunity to serve their country.”
—Lyndon Baines Johnson (1908–1973)
“Why not draft executive and management brains to prepare and produce the equipment the $21-a-month draftee must use and forget this dollar-a-year tommyrot? Would we send an army into the field under a dollar-a-year General who had to be home Mondays, Wednesdays and Fridays?”
—Lyndon Baines Johnson (1908–1973)