Challenges
Field service management faces many challenges that ultimately dictate the creation and implementation of processes.
- Service commodization
- Customer demand & high expectations
- Rising cost of fuel, vehicle maintenance, and carrying inventory
- Pressure to bolster service-related revenue
- Missing analytic & service data
- No Real-time Communication
- Service chain optimization
To resolve the issues that many of these challenges present, enterprises deploy a FSM solution.
Read more about this topic: Field Service Management
Famous quotes containing the word challenges:
“A powerful idea communicates some of its strength to him who challenges it.”
—Marcel Proust (1871–1922)
“The approval of the public is to be avoided like the plague. It is absolutely essential to keep the public from entering if one wishes to avoid confusion. I must add that the public must be kept panting in expectation at the gate by a system of challenges and provocations.”
—André Breton (1896–1966)