Home Protection Plus (HPP)
Through its Michcon department, DTE Energy offers customers five different applicance protection plans covering parts (with some exclusions) and labour on major household appliances such as furnaces, boilers, water heaters, central air conditioner systems, laundry and kitchen equipment in exchange for a monthly fee. These are advertised on a separate website. DTE Energy also uses outsourced call centres who solicit these plans by telephone directly to its customers, offering a negative option billing approach, whereby customers are offered the plans with a fifteen day review period before the plans come into effect, as well as an incentive to enroll on the phone. The plans are also advertised through separate mailings and inserts with bills. The HPP service is not regulated by the Michigan Public Service Commission.
Read more about this topic: DTE Energy
Famous quotes containing the words home and/or protection:
“A home without a cat—and a wellfed, wellpetted and properly revered cat—may be a home, perhaps, but how can it prove title?”
—Mark Twain [Samuel Langhorne Clemens] (1835–1910)
“Without infringing on the liberty we so much boast, might we not ask our professional Mayor to call upon the smokers, have them register their names in each ward, and then appoint certain thoroughfares in the city for their use, that those who feel no need of this envelopment of curling vapor, to insure protection may be relieved from a nuisance as disgusting to the olfactories as it is prejudicial to the lungs.”
—Harriot K. Hunt (1805–1875)