Home Protection Plus (HPP)
Through its Michcon department, DTE Energy offers customers five different applicance protection plans covering parts (with some exclusions) and labour on major household appliances such as furnaces, boilers, water heaters, central air conditioner systems, laundry and kitchen equipment in exchange for a monthly fee. These are advertised on a separate website. DTE Energy also uses outsourced call centres who solicit these plans by telephone directly to its customers, offering a negative option billing approach, whereby customers are offered the plans with a fifteen day review period before the plans come into effect, as well as an incentive to enroll on the phone. The plans are also advertised through separate mailings and inserts with bills. The HPP service is not regulated by the Michigan Public Service Commission.
Read more about this topic: DTE Energy
Famous quotes containing the words home and/or protection:
“That, of course, was the thing about the fifties with all their patina of familial bliss: A lot of the memories were not happy, not mine, not my friends’. That’s probably why the myth so endures, because of the dissonance in our lives between what actually went on at home and what went on up there on those TV screens where we were allegedly seeing ourselves reflected back.”
—Anne Taylor Fleming (20th century)
“Innocence does not find near so much protection as guilt.”
—François, Duc De La Rochefoucauld (1613–1680)