Home Protection Plus (HPP)
Through its Michcon department, DTE Energy offers customers five different applicance protection plans covering parts (with some exclusions) and labour on major household appliances such as furnaces, boilers, water heaters, central air conditioner systems, laundry and kitchen equipment in exchange for a monthly fee. These are advertised on a separate website. DTE Energy also uses outsourced call centres who solicit these plans by telephone directly to its customers, offering a negative option billing approach, whereby customers are offered the plans with a fifteen day review period before the plans come into effect, as well as an incentive to enroll on the phone. The plans are also advertised through separate mailings and inserts with bills. The HPP service is not regulated by the Michigan Public Service Commission.
Read more about this topic: DTE Energy
Famous quotes containing the words home and/or protection:
“We came home from the ridotto so late, or rather so early, that it was not possible for me to write. Indeed we did not go ... till past eleven o’clock: but nobody does. A terrible reverse of the order of nature! We sleep with the sun, and wake with the moon.”
—Frances Burney (1752–1840)
“We cannot spare our children the influence of harmful values by turning off the television any more than we can keep them home forever or revamp the world before they get there. Merely keeping them in the dark is no protection and, in fact, can make them vulnerable and immature.”
—Polly Berrien Berends (20th century)