Home Protection Plus (HPP)
Through its Michcon department, DTE Energy offers customers five different applicance protection plans covering parts (with some exclusions) and labour on major household appliances such as furnaces, boilers, water heaters, central air conditioner systems, laundry and kitchen equipment in exchange for a monthly fee. These are advertised on a separate website. DTE Energy also uses outsourced call centres who solicit these plans by telephone directly to its customers, offering a negative option billing approach, whereby customers are offered the plans with a fifteen day review period before the plans come into effect, as well as an incentive to enroll on the phone. The plans are also advertised through separate mailings and inserts with bills. The HPP service is not regulated by the Michigan Public Service Commission.
Read more about this topic: DTE Energy
Famous quotes containing the words home and/or protection:
“At every party there are two kinds of people—those who want to go home and those who don’t. The trouble is, they are usually married to each other.”
—Ann Landers (b. 1918)
“Ah! how much a mother learns from her child! The constant protection of a helpless being forces us to so strict an alliance with virtue, that a woman never shows to full advantage except as a mother. Then alone can her character expand in the fulfillment of all life’s duties and the enjoyment of all its pleasures.”
—Honoré De Balzac (1799–1850)