Home Protection Plus (HPP)
Through its Michcon department, DTE Energy offers customers five different applicance protection plans covering parts (with some exclusions) and labour on major household appliances such as furnaces, boilers, water heaters, central air conditioner systems, laundry and kitchen equipment in exchange for a monthly fee. These are advertised on a separate website. DTE Energy also uses outsourced call centres who solicit these plans by telephone directly to its customers, offering a negative option billing approach, whereby customers are offered the plans with a fifteen day review period before the plans come into effect, as well as an incentive to enroll on the phone. The plans are also advertised through separate mailings and inserts with bills. The HPP service is not regulated by the Michigan Public Service Commission.
Read more about this topic: DTE Energy
Famous quotes containing the words home and/or protection:
“Being blunt with your feelings is very American. In this big country, I can be as brash as New York, as hedonistic as Los Angeles, as sensuous as San Francisco, as brainy as Boston, as proper as Philadelphia, as brawny as Chicago, as warm as Palm Springs, as friendly as my adopted home town of Dallas, Fort Worth, and as peaceful as the inland waterway that rubs up against my former home in Virginia Beach.”
—Martina Navratilova (b. 1956)
“... actresses require protection in their art from blind abuse, from savage criticism. Their work is their religion, if they are seeking the best in their art, and to abuse that faith is to rob them, to dishonor them.”
—Nance O’Neil (1874–1965)