Criticism
The company is often criticised for poor services as well as expensive fees, especially when compared with other telecommunications companies. Poor policy, such as constantly increasing fees for local calls (where 90% of all calls occur) and lowering fees for international calls (that are still twice as expensive as those offered by mobile or fixed alternatives) have driven subscribers away from Romtelecom to other companies after the fixed-line telecommunications market was liberalised in 2003. Additionally, 250,000 fixed line customers out of 5.4 million subscribers nationwide currently subscribe to other companies, such as RDS.Tel or Astral Telecom (now part of UPC Romania). Nonetheless, as of 2005, Romtelecom still maintains approximately 95% market share in the fixed line telephony market. However, as of 2007, the company is in a process of severely lowering tariffs, offering all-inclusive plans, and triple play system in order to both gain new subscribers and recover lost customers.
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