A chief process officer (CPO) is an executive responsible at the highest level of an organization. CPOs usually report direct to the CEO or board of directors. They oversee the business process activities, are responsible for defining rules, policies, and guidelines to ensure that the main objectives follow the company strategy as well as establishing control mechanisms.
The weakening economyOf where? is forcing many companies to pay very close attention to their financial position. While most organizations are juggling innovative business projects and ideas to find ways to remain profitable, other companies are facing an uphill battle as they begin to consider business process as a road to success.
Even though these companies begin to document and implement processes, they do not hire the staff with the right level of competence to ensure the success of these business processes.
A business process never stops at a “border” of a department or the “border” of a company. Therefore business process management needs its own role and more importantly its own set of responsibilities, budget and training.
The following guideline is very important if an organization wants to use business processes management as part of its structural change. It explains briefly the responsibilities of the CPO and the main roles inside his organization. Whereas the Process management consultant, the Process management coach, the Process management assistant and the Process management IT coordinator are part of his organization and reporting directly to him, are the Process owner, the Process manager and the Process member part of the business organization.
Depending on the organization, the Process controller and the Process auditor plays a different role. They can either be integrated in the organization of the CPO as well as function as totally independent roles.
Read more about Chief Process Officer: Future Challenges, Process Management Roles, Controlling Roles, Business Roles
Famous quotes containing the words chief, process and/or officer:
“Is it not the chief disgrace in the world, not to be an unit;Mnot to be reckoned one character;Mnot to yield that peculiar fruit which each man was created to bear, but to be reckoned in the gross, in the hundred, or the thousand, of the party, the section, to which we belong; and our opinion predicted geographically, as the north, or the south?”
—Ralph Waldo Emerson (1803–1882)
“Any balance we achieve between adult and parental identities, between children’s and our own needs, works only for a time—because, as one father says, “It’s a new ball game just about every week.” So we are always in the process of learning to be parents.”
—Joan Sheingold Ditzion, Dennie, and Palmer Wolf. Ourselves and Our Children, by Boston Women’s Health Book Collective, ch. 2 (1978)
“Oh he’s doing fine, Michael. Nevertheless, he’s an officer and a gentleman, and that’s no job for a gentleman.”
—Frank S. Nugent (1908–1965)