Design
The station has four sets of stairs from the platforms to the overbridge and the booking hall. Four ramps connected by a subway give step free access between all the platforms. The stairs/ramps access platforms: 1 & 1a; 2, 3 & 4; 5 & 6; and 7 & 8. There a lift between the booking hall and platforms 1 & 1a . This station has one bay platform (no 3) for use on underground lines only due to there being no overhead wires. The Ticket Office is managed by c2c and has seven serving windows. TRIBUTE and FasTIS ticket machines are in use. Tickets are available for National Rail, as well as London Underground. Oyster Cards can also be issued at the Ticket Office. There are four Shere Fastticket and four Scheidt and Bachman FAA-2000/TS ticket machines, which can issue tickets ordered on line (Tickets on Demand or 'TOD'). The S&B machines (but not the Shere) sell Oyster products. 7 ticket barriers and a gate control access to all platforms.
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