AR System User
Remedy User is a client software application developed by BMC Software that allows a user to interact with Action Request System based applications. With this software a user can submit, modify, and search records within Action Request System. It is a Windows based software and must be installed locally on the user's desktop. Remedy User allows users to record macros, including user defined variables, to automate repetitive tasks. The client can connect to any number of servers, and can push and pull information from one server to the next. Action Request System workflow objects known as Active Links (which are built by the administrator) are cached by Remedy User and run locally from the client.
An increasingly powerful alternative to the native client is the Remedy Mid-Tier, which allows users to access data via a web browser. From ARS version 7.6.04 onwards this component is no longer supported. While it may work with some forms, user access in now being provided through the Remedy Mid-Tier interface.
It is also used to create tickets with information about recent calls in order to save information that can be used for further tasks. this tool is commonly used on call canters or outsourcing companies.
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