Types of Service
Filling stations typically offer one of three types of service to their customers: full service, minimum service or self-service.
- Full service
- An attendant (gas jockey) operates the pumps, often wipes the windshield, and sometimes checks the vehicle's oil level and tire pressure, then collects payment (and perhaps a small tip).
- Minimum service
- An attendant operates the pumps. This is often required due to legislation that prohibits customers from operating the pumps.
- Self service
- The customer performs all required service. Signs informing the customer of filling procedures and cautions are displayed on each pump. Customers can still enter a store or go to a booth to give payment to a person.
- Unmanned
Using cardlock or pay-at-the-pump, system, these are completely unstaffed.
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—Talcott Parsons (1902–1979)
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