Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“Harvey, Jr.: Say, Dad. Suppose you could lend me fifty for the trip home?
Harvey: I hate these emotional farewells.”
—Tom Waldman (d. 1985)
“Sleep, nature’s rest, divine tranquillity,
That brings peace to the mind and chases far
All care; that soothes our breasts by daily toil
Over-wearied, and prepares for labor new.”
—Ovid (Publius Ovidius Naso)