Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“Compared to other parents, remarried parents seem more desirous of their child’s approval, more alert to the child’s emotional state, and more sensitive in their parent-child relations. Perhaps this is the result of heightened empathy for the child’s suffering, perhaps it is a guilt reaction; in either case, it gives the child a potent weapon—the power to disrupt the new household and come between parent and the new spouse.”
—Letty Cottin Pogrebin (20th century)
“... we, like so many others who think more of working than of dying, care only to push on steadily, wishing less for cessation of toil than for strength to keep at it; and for wisdom to make it worthy of the ideal of labor and of life which we believe to be the most precious gift of Heaven to any soul.”
—Elizabeth Stuart Phelps (1844–1911)