Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“Children are intensely invested in getting their way. They will devote more emotional and intellectual energy to winning arguments than parents ever will, and are almost always better rested.”
—Jean Callahan (20th century)
“I know my state, both full of shame and scorn,
Conceived in sin, and unto labor born,
Standing with fear, and must with horror fall,
And destined unto judgment, after all.”
—Ben Jonson (1572–1637)