Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“Harvey, Jr.: Say, Dad. Suppose you could lend me fifty for the trip home?
Harvey: I hate these emotional farewells.”
—Tom Waldman (d. 1985)
“The manufacturing corporation, except in comparatively few instances, no longer represents a protecting care, a parental influence, over its operatives. It is too often a soulless organization; and its members forget that they are morally responsible for the souls and bodies, as well as for the wages, of those whose labor is the source of their wealth.”
—Harriet H. Robinson (1825–1911)