Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“For most of my adult life, I have been an emotional hit-and- run driver—that is, a reporter. I made people like me, trust me, open their hearts and their minds to me, and cry and bleed on to the pages of my neat little notebooks, and then I went back to a safe place and made a story out of it.”
—Anna Quindlen (b. 1952)
“Foster the labor of our country by an undeviating metallic currency ... always recollecting that if labor is depressed neither commerce nor manufactures can flourish, as they are both based upon the production of labor, produced from the earth, or the mineral world.”
—Andrew Jackson (1767–1845)