Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“Her personality had an architectonic quality; I think of her when I see some of the great London railway termini, especially St. Pancras, with its soot and turrets, and she overshadowed her own daughters, whom she did not understand—my mother, who liked things to be nice; my dotty aunt. But my mother had not the strength to put even some physical distance between them, let alone keep the old monster at emotional arm’s length.”
—Angela Carter (1940–1992)
“Such is the labor which the American Congress exists to protect,—honest, manly toil,—honest as the day is long,—that makes his bread taste sweet, and keeps society sweet,—which all men respect and have consecrated; one of the sacred band, doing the needful but irksome drudgery.”
—Henry David Thoreau (1817–1862)