Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“An actress must be a woman whose emotional perceptions are true, and to make them so, she must have a fine contempt for any art or thought that betrays them for something false.”
—Nance O’Neil (1874–1965)
“The mode of founding a college is, commonly, to get up a subscription of dollars and cents, and then, following blindly the principles of a division of labor to its extreme,—a principle which should never be followed but with circumspection,—to call in a contractor who makes this a subject of speculation,... and for these oversights successive generations have to pay.”
—Henry David Thoreau (1817–1862)