Emotional Labor in Organizations
In past, emotional labor demands and display rules were viewed as a characteristics of particular occupations, such as restaurant workers, cashiers, hospital workers, bill collectors, counselors, secretaries, and nurses. However, display rules have been conceptualized not only as role requirements of particular occupational groups, but also as interpersonal job demands, which are shared by many kinds of occupations.
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Famous quotes containing the words emotional and/or labor:
“An emotional man may possess no humor, but a humorous man usually has deep pockets of emotion, sometimes tucked away or forgotten.”
—Constance Rourke (1885–1941)
“Learning without thinking is labor lost; thinking without learning is dangerous.”
—Chinese proverb.