Emotional Labor in Organizations
In past, emotional labor demands and display rules were viewed as a characteristics of particular occupations, such as restaurant workers, cashiers, hospital workers, bill collectors, counselors, secretaries, and nurses. However, display rules have been conceptualized not only as role requirements of particular occupational groups, but also as interpersonal job demands, which are shared by many kinds of occupations.
Read more about this topic: Emotional Labor
Famous quotes containing the words emotional and/or labor:
“Harvey, Jr.: Say, Dad. Suppose you could lend me fifty for the trip home?
Harvey: I hate these emotional farewells.”
—Tom Waldman (d. 1985)
“When I wrote the following pages, or rather the bulk of them, I lived alone, in the woods, a mile from any neighbor, in a house which I had built myself, on the shore of Walden Pond, in Concord, Massachusetts, and earned my living by the labor of my hands only. I lived there two years and two months. At present I am a sojourner in civilized life again.”
—Henry David Thoreau (1817–1862)