Consumer Affairs Victoria (CAV) is a Victorian government agency that protects and promotes the interests of consumers and is based in the Australian state of Victoria. CAV is responsible for reviewing and advising the Victorian Government on consumer legislation and industry codes; advising and educating consumers, tenants, traders and landlords on their rights, responsibilities and changes to the law; registering and licensing businesses and occupations; conciliating disputes between consumers and traders, tenants and landlords; and enforcing and ensuring compliance with consumer laws.
Consumer Affairs Victoria provides advice and assistance on matters of renting and accommodation, estate agents, building, shopping, and trading. They also license or register (in conjunction with the Business Licensing Authority) and regulate conveyancers, estate agents, introduction agents, motor car traders, owners corporation managers, prostitution service providers, travel agents, second-hand dealers, and pawnbrokers.
Read more about Consumer Affairs Victoria: History and Establishment, Goals and Purpose, Activities and Operations, Organisation, Governance, Proposed Changes Under National Reforms, Related Bodies
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