Conflict Resolution Vs. Conflict Management
As the name would suggest, conflict resolution involves the reduction, elimination, or termination of all forms and types of conflict. In practice, when people talk about conflict resolution they tend to use terms like negotiation, bargaining, mediation, or arbitration.
In line with the recommendations in the "how to" section, businesses can benefit from appropriate types and levels of conflict. That is the aim of conflict management, and not the aim of conflict resolution. Conflict management does not necessarily imply conflict resolution. “Conflict management involves designing effective macro-level strategies to minimize the dysfunctions of conflict and enhancing the constructive functions of conflict in order to enhance learning and effectiveness in an organization”(Rahim, 2002, p. 208). Learning is essential for the longevity of any group. This is especially true for organizations; Organizational learning is essential for any company to remain in the market. Properly managed conflict increases learning through increasing the degree to which groups ask questions and challenge the status quo (Luthans, Rubach, & Marsnik, 1995).
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Famous quotes containing the words conflict, resolution and/or management:
“When a mother quarrels with a daughter, she has a double dose of unhappiness—hers from the conflict, and empathy with her daughter’s from the conflict with her. Throughout her life a mother retains this special need to maintain a good relationship with her daughter.”
—Terri Apter (20th century)
“The changes in our life must come from the impossibility to live otherwise than according to the demands of our conscience ... not from our mental resolution to try a new form of life.”
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“People have described me as a “management bishop” but I say to my critics, “Jesus was a management expert too.””
—George Carey (b. 1935)