Business
TLB has a strongly decentralized structure and delegates many authorities to the branches and sub-branches. Approximately more than 80% of all loan decisions can be made at sub-branch level.
Although TLB was performing adequately in the inception phase, it was struggling in the fiercely competitive Chinese market. As a result the bank developed and provided some distinct and unique products to SMEs. as regards SME’s lack of collaterals required by bigger banks, TLB serves them special loans secured only through guarantors to attract more clients. Up to now, this kind of loans take up more than 90% of total loans outstanding in terms of volume and 99% in terms of number of clients.
Besides, TLB has been striving to improve and enhance its customer-centered service culture as what it is conveying in practice through convenient and efficient service providing. It is a practice and also a rule reflecting the efficiency that loans for old client should be granted and disbursed within 3 hours once the application is presented whereas loans for new ones within 3 days.
Read more about this topic: Zhejiang Tailong Commercial Bank
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