Issues
Some problems have been reported by users of the headsets. One issue reported is that the headset may not be able to be used with some controllers. Other users have reported the headset losing its connection with the console during use.
Microsoft has issued a statement saying that they are aware of some problems and that users should contact Xbox Support for help. Despite this, many consumers have found that call centre staff at Microsoft are not instructed on how to resolve these issues.
Read more about this topic: Xbox 360 Wireless Headset
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