Workforce management can also encompass field service management. This provides software to optimally plan and dispatch field service technicians and their properly stocked vehicles to a customer's location in a timely manner in order to deliver against their service commitments. Field service management will itself include elements of:
- Demand management – to help forecast work orders to plan the number and expertise of staff that will be needed
- Workforce scheduler – using predefined rules to automatically optimise the schedule and use of resources (people, parts, vehicles)
- Workforce dispatcher – automatically assigning work orders within predefined zones to particular technicians
- Mobile solutions – allowing dispatchers and technicians to communicate in real time
Read more about Workforce Management: Definition, Workforce Management Software, Workforce Optimisation
Famous quotes containing the word management:
“This we take it is the grand characteristic of our age. By our skill in Mechanism, it has come to pass, that in the management of external things we excel all other ages; while in whatever respects the pure moral nature, in true dignity of soul and character, we are perhaps inferior to most civilised ages.”
—Thomas Carlyle (1795–1881)