Warranty Data and Analysis
Warranty data consists of claims data and supplementary data. Claims data are the data collected during the servicing of claims under warranty and supplementary data are additional data (such production and marketing related, items with no claims, etc.) that are needed for effective warranty management. Analysing such data can therefore be of benefit to manufacturers in identifying early warnings of abnormalities in their products, providing useful information about failure modes to aid design modification, estimating product reliability for deciding on warranty policy, and forecasting future warranty claims needed for preparing fiscal plans.
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