Unified Theory of Acceptance and Use of Technology - Criticism

Criticism

  • Bagozzi critiqued the model and its subsequent extensions, stating “UTAUT is a well-meaning and thoughtful presentation,” but that it presents a model with 41 independent variables for predicting intentions and at least 8 independent variables for predicting behavior,” and that it contributed to the study of technology adoption “reaching a stage of chaos.” He proposed instead a unified theory that coheres the “many splinters of knowledge” to explain decision making.
  • van Raaij and Schepers criticized the UTAUT as being less parsimonious than the previous Technology Acceptance Model and TAM2 because its high R2 is only achieved when moderating key relationships with up to four variables. They also called the grouping and labeling of items and constructs problematic because a variety of disparate items were combined to reflect a single psychometric construct.

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