UC-User and UC-Business
Unified communications can be divided into two major types of solutions and applications:
- UC-User Productivity or UC-U: Unified Communications tools that users adopt to improve their experience and/or results.
- UC-Business Processes or UC-B: Unified Communications tools explicitly integrated into defined processes, either procedural or automated.
UC-U is mostly aimed at users, designed so that they can access data, programs, messages, etc. quickly, avoid installation or technical troubles, collaborate with other users, or any other way that the user experience can benefit. These services and applications are designed to improve one's personal productivity, rather than affect the entire company.
UC-B is targeted at businesses themselves, rather than the individual. UC-B solutions and applications are made to improve Business Process Integration or CEBP, improve customer satisfaction, or enhance business processes. These are aimed with the enterprise's bottom line in mind, rather than individual employees.
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