Definition
There are varying definitions for unified communications. A basic definition would be “communications integrated to optimize business processes,” but such integration can take many forms, such as: users simply adjusting their habits, manual integration as defined by procedures and training, integration of communications into off-the-shelf tools such as Outlook, Notes, BlackBerry, Salesforce.com, and many others, or purpose-specific integration into customized applications in specific operating departments or in vertical markets such as healthcare.
Unified communications is an evolving set of technologies that automates and unifies human and device communications in a common context and experience. It optimizes business processes and enhances human communications by reducing latency, managing flows, and eliminating device and media dependencies.
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