Technical Problems
In 2009, the Co-operative Bank received considerable public criticism from business customers for problems with the bank's internet banking service. It subsequently emerged that the service crashed when more than 130 users logged on simultaneously, and some customers were left unable to access their accounts for days.
In 2011, some Co-operative Bank customers were left temporarily unable to use their debit cards as a result of IT problems.
Read more about this topic: The Co-operative Bank
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