Telephone Counseling - Examples of Nonprofit Telephone Counseling Services

Examples of Nonprofit Telephone Counseling Services

  • The Volunteer Emotional Support Helplines (VESH) is an organisation representing helplines in 61 countries. It has been formed by
  • Befrienders Worldwide (maintained by Samaritans UK)
  • IFOTES - International Federation of Telephone Emergency Services, and
  • Lifeline International
  • New Zealand has a community-based, youth-oriented Telephone counseling service, Youthline. Based in 11 local centers around the country, Youthline enlists 1100 volunteers nationwide (100 of whom are working in an online context).
  • New Zealand also has a professional child helpline, 0800WHATSUP, that employs paid counsellors to answer calls from children and young people aged between 5 and 18 years.
  • Australia has a national Telephone counseling service, Lifeline. Also, the larger cities in Australia have other specialised Telephone counseling services, for example: domestic violence, war-victims, youth, gambling, finances, substance abuse, parenting or child care.
  • The United States has a government-funded suicide prevention hotline called the National Suicide Prevention Lifeline, which provides 24/7 crisis intervention counseling to suicidal callers. It involves thousands of volunteers at over 120 crisis centers nationwide. It also has a 24/7 National Domestic Violence Hotline.
  • In the United Kingdom, well known helplines include ChildLine and The Samaritans. There are a range of specialist helplines for victims of rape, sexual violence and sexual abuse run by third sector organisations, many of which are brought together through membership of The Survivors Trust network.
  • In Canada Naseeha is the first Muslim youth helpline.
  • In India, Childline India Foundation: CHILDLINE "1098" is a non-profit helpline for children.
  • In Egypt, National council for childhood and motherhood provides the only helpline for domestic violence, reproductive health issues, family planning, marriage counseling, health education. Also receive reporting on any form of child trafficking victims. Clients are invited for in-person counseling sessions.

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