Benefits
The main drivers for a company to establish or optimize its service management practices are varied:
- High service costs can be reduced, i.e. by integrating the service and products supply chain.
- Inventory levels of service parts can be reduced and therefore reduce total inventory costs.
- Customer service or parts/service quality can be optimized.
- Increasing service revenue.
- Reduce obsolescence costs of service parts through improved forecasting.
- Improve customer satisfaction levels.
- Reduce expediting costs - with optimized service parts inventory, there is no need to rush orders to customers.
- Minimize technician visits - if they have the right part in hand, they can fix the problem on the first visit.
Read more about this topic: Service Management
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—J. Ellen Foster (1840–1910)