History
Service Canada officially began operations on September 14th, 2005 with a mandate to provide Canadians with a single point of access to a wide range of government services and benefits either in person, by phone, by Internet, or by mail. Service Canada's origins, however, date back to 1998 when the Government of Canada began developing an integrated citizen-centred service strategy based on detailed surveys of citizens' needs and expectations. In addition, it currently has well over 600 in-person offices and over 200 mobile outreach service units that operate in remote and isolated areas.
As of May 2007, Service Canada has partnered with over 14 other departments and agencies to provide access to more than 50 government programs and services. It also had established close to 500 points of service across Canada – many of which are outreach and mobile offices designed to deliver programs and services into rural and remote areas (see above).
These numbers are growing, as the ultimate goal is to provide Canadians with a single point of access to all government programs and services regardless of where they live or how they wish to interact with the government.
Read more about this topic: Service Canada
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