Description
Similar initiatives to Service Canada are well-established in many Canadian provinces jurisdictions across Canada, the first being Service New Brunswick (SNB). The goal of delivering citizen-centred service has also been embraced by most developed countries around the world for several years – with Canada consistently ranked as a leader in the field by consulting firms such as Accenture.
Service Canada is currently a part of the Human Resources and Skills Development portfolio, which includes Service Canada, Human Resources and Skills Development Canada and Labour Canada. The portfolio is the Government of Canada's major provider of social programs, services and benefits, and is a key player in the development of the full range of social policies at the federal level.
The current Minister responsible for Service Canada is Diane Finley and its senior civil servant is Liseanne Forand who is titled Chief Operating Officer for Service Canada, and Senior Associate Deputy Minister of Human Resources and Skills Development Canada.
Service Canada announced in fall 2005 that it was subcontracting some of its service delivery to SNB, the first public sector multi-service agency in Canada; this is believed to be a precedent whereby a provincial agency was contracted to deliver a federal service.
Every May to August, the Service Canada Centre for Youth (SCCY) opens in all major cities in Canada. There are more than 300 SCCYs in Canada. They serve youth between the ages of 15-30 with resume and cover letter assistance as well as interview preparations. The SCCY can also provide information on Employment Standards, Health and Safety and other Government of Canada programs and services for Youth. The SCCY also posts jobs for local employers who are looking to hire.
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