Revenue Assurance - RA Process Categories

RA Process Categories

The Revenue Assurance processes in many ways can be regarded as an auditing process. The objective is to ensure that policies of the organization are well implemented and that no or minimal revenue leakage is occurring. The RA processes have the capability to cover all departments and service lines in a telecommunications organization. There are many ways in which RA processes can be classified, however in view of an audit function; the RA processes can be categorized into Detective, Corrective and Preventive activities, controls or processes. Let's understand the difference with the help of an example. Supposing the objective is to ensure trunk groups correctly entered in the MSCs. The detective control would be to monitor Trunk Groups appearing in CDRs are harmonized with the master list and any deviations are reported. The corrective control would be to initiative a process and confirm with the Network / Wholesale team of all deviations found. The preventive control would be to set up a process with the Network / Wholesale team where all new trunk groups are first informed to the RA, Mediation, Wholesale and other essential departments and then made live on the Network.