Rationalization (making Excuses) - Examples

Examples

Based on anecdotal and survey evidence, John Banja states that the medical field features a disproportionate amount of rationalization invoked in the "covering up" of mistakes (here, medical errors). Common excuses made are:

  • "Why disclose the error? The patient was going to die anyway."
  • "Telling the family about the error will only make them feel worse."
  • "It was the patient's fault. If he wasn't so (obese, sick etc), this error wouldn't have caused so much harm."
  • "Well, we did our best. These things happen."
  • "If we're not totally and absolutely certain the error caused the harm, we don't have to tell."
  • "They're dead anyway, no point in blaming."

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