Product Recall - General Steps To A Product Recall

General Steps To A Product Recall

A product recall usually involves the following steps, which may differ according to local laws:

  • Maker or dealer notifies the authorities responsible of their intention to recall a product. Consumer hotlines or other communication channels are established. The scope of the recall, that is, which serial numbers or batch numbers etc. are recalled, is often specified.
  • Product recall announcements are released on the respective government agency's website (if applicable), as well as in paid notices in the metropolitan daily newspapers. In some circumstances, heightened publicity will also result in news television reports advising of the recall.
  • When a consumer group learns of a recall it will also notify the public by various means.
  • Typically, the consumer is advised to return the goods, regardless of condition, to the seller for a full refund or modification.
  • Avenues for possible consumer compensation will vary depending on the specific laws governing consumer trade protection and the cause of recall.

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