Oyster Card - Use - Pay As You Go - Auto Top-up

Auto Top-up

Customers can set up and manage Auto top-up online for their existing Oyster card. They register a debit or credit card, make a PAYG top-up purchase (minimum £10) and select either £20 or £40 as the Auto top-up amount. Alternatively, a new Oyster card with Auto top-up and a minimum of £10 pay as you go can be ordered via Oyster online.

There is a constraint in the design, that requires a journey to be made via a nominated station, before auto top-up can be enabled. There are a number of services such as Thames Clippers, for which this initiation transaction is not offered.

Whenever the pay as you go balance falls below £8, £20 or £40 is added to the balance automatically when the Oyster card is touched on an entry validator. A light on the Oyster reader flashes to indicate the Auto top-up has taken place and an email is sent to confirm the transaction. Payment is then taken from the registered debit or credit card.

To ensure successful transactions, customers must record any changes to their billing address and update their debit or credit card details as necessary.