Outsourcing Relationship Management - Aspects of ORM

Aspects of ORM

There are three aspects of ORM which companies typically pursue as part of their outsourcing strategy:

  • Management Strategy - determining the most appropriate combination of contractual terms (service level agreement) and relationship management techniques
  • Organizational Structure - building the appropriate in-house management/oversight structure and mechanisms
  • IT Infrastructure - the supporting infrastructure to enable the monitoring and management of a network of external service providers

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Famous quotes containing the words aspects of and/or aspects:

    The happiest two-job marriages I saw during my research were ones in which men and women shared the housework and parenting. What couples called good communication often meant that they were good at saying thanks to one another for small aspects of taking care of the family. Making it to the school play, helping a child read, cooking dinner in good spirit, remembering the grocery list,... these were silver and gold of the marital exchange.
    Arlie Hochschild (20th century)

    The happiest two-job marriages I saw during my research were ones in which men and women shared the housework and parenting. What couples called good communication often meant that they were good at saying thanks to one another for small aspects of taking care of the family. Making it to the school play, helping a child read, cooking dinner in good spirit, remembering the grocery list,... these were silver and gold of the marital exchange.
    Arlie Hochschild (20th century)