Aspects of ORM
There are three aspects of ORM which companies typically pursue as part of their outsourcing strategy:
- Management Strategy - determining the most appropriate combination of contractual terms (service level agreement) and relationship management techniques
- Organizational Structure - building the appropriate in-house management/oversight structure and mechanisms
- IT Infrastructure - the supporting infrastructure to enable the monitoring and management of a network of external service providers
Read more about this topic: Outsourcing Relationship Management
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