Organizational Ombudsman - Impartial Third Party Role

Impartial Third Party Role

Currently, the role is considered by some as a hallmark of an ethical organization and a key component of an integrated dispute resolution system, or complaint system. Sometimes referred to as the ultimate 'inside-outsider', an organizational Ombudsman adheres to professional standards strictly governing their confidentiality and neutrality. By virtue of their protected and highly placed internal role (e.g., reporting to a board of directors rather than to line or staff management), they can be particularly effective at working long-term with management to help effect change in policies, procedures, systems or structures that are problematic for employees or inefficient for the organization.

Associations and professional standards

The International Ombudsman Institute supports ombudsmen institutions to cooperate. The umbrella professional association for organizational ombudsmen is the International Ombudsman Association, which provides training and establishes standards of practice. Other non-profit think tanks, such as the Institute for Collaborative Engagement, have strongly supported the work and growth of the profession, as has the American Bar Association, through its support of standards and guidelines to establish organizational ombudsman offices.

Read more about this topic:  Organizational Ombudsman

Famous quotes containing the words impartial, party and/or role:

    The United States must be neutral in fact as well as in name.... We must be impartial in thought as well as in action ... a nation that neither sits in judgment upon others nor is disturbed in her own counsels and which keeps herself fit and free to do what is honest and disinterested and truly serviceable for the peace of the world.
    Woodrow Wilson (1856–1924)

    Such is the human race. Often it does seem such a pity that Noah and his party did not miss the boat.
    Mark Twain [Samuel Langhorne Clemens] (1835–1910)

    A famous theatrical actress
    Played best in the role of malefactress.
    Yet her home-life was pure
    Except, to be sure,
    A scandal or two just for practice.
    Anonymous.