The negative-state relief model states that human beings have an innate drive to reduce negative moods. They can be reduced by engaging in any mood-elevating behavior, including helping behavior, as it is paired with positive value such as smiles and thank you. Thus negative mood increases helpfulness because helping others can reduce one's own bad feelings (Baumann, Cialdini, & Kenrick, 1981).
Read more about Negative-state Relief Model: Supporting Evidence, Challenges, Example, Future Study Direction and Conclusion
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