Criticism
The NHBC was criticised on a 2010 edition of the BBC consumer television programme Watchdog for failing to repair homes due to incorrect surveying of problem properties by relevant professionals, and thus failing to either compensate owners financially or fix any problems promptly, for newly built properties under their warranty.
NHBC apologised to the families featured in the Watchdog programme for any mistakes that were made during the handling of their claims. NHBC argued that the cases showed how complex construction issues can be and that expert opinions from construction professionals could differ.
They also stated that they resolve claims from around 15,000 homeowners each year on homes up to 10 years old and also help to resolve around 5,000 disputes between homeowners and their builders each year.
In 2010/11 NHBC paid claims totalling £74.4 million.
Read more about this topic: National House Building Council
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