Mobile Telephone Service - Operation

Operation

All calls were placed by a suitably equipped telephone operator.

Outgoing calls were placed when the operator connected to a base station (originally using a cord board, but by the 1990s could be done by dialing a code sequence from a TOPS position), then announced the call over the channel (giving the channel's name first), e.g.,

"Dawson Channel calling 2M-2368, 2M-2368, 2M-2368."

The page would usually be repeated twice more after a pause. The called party had to have their unit on and the volume set at a level that allowed them to notice a call and then listen to the called number. If the called party heard an incoming call, they would then use the microphone to announce they were receiving the call, and the operator would allow the two parties to speak, monitoring for the end of the call and marking a manual ticket for billing.

The format of such "voice-called" mobile customer numbers varied by jurisdiction. B.C. Tel, for example, used seven-character numbers starting with N or H, a digit (often 1), then five more digits for the individual customer. AGT in Alberta used seven-character numbers.

Soon enough, customer equipment, "selective call", was developed that had a built-in circuit that could be programmed to recognize a five-digit code as its own, in a manner similar to IMTS systems and crude compared to cellular phones. The phone company would assign the customer a number and the customer would have it programmed into the set by the phone company or by a dealer.

The operator would connect to the base station by cord board and key the five-digit number; in the 1990s, phone operators at TOPS positions would key the five digits after dialing the code to initiate the call and then identify the base station; a typical TOPS operator code would consist of a two digit sequence for voice-call or selective call, a three digit sequence for the base station, then the customer number.

The base station would signal the five digit sequence; any and all radios tuned to that base station would detect the sequence and compare it with their own; if it matched, the unit would signal its user with a bell or buzzer, and the user could then answer and announce the identity of their unit, similar to how a voice-call user would respond.

Calls from mobile units to a base station were started by signaling the operator by pressing the microphone button. The operator would plug into the channel (automated TOPS systems routed the incoming call through the normal queue), announce availability and the channel name, and the customer would identify their mobile number. (Security systems were sometimes adopted later to prevent fraud, by the customer giving a confidential number. In an automated connection to the operator, other radios on the base station could hear the transmission from the station, not what the radio user was transmitting.) The customer would then specify the details of their call, either to another mobile or to a landline number, which the operator would then place. The call was manually ticketed prior to the use of TOPS, and automatically ticketed if the mobile user was automatically connected to the TOPS operator.

Very few companies automated MTS to use TOPS as most were able to discontinue MTS services due to the reasons above: they could not meet the service demand except by switching to cellular. Northwestel was one company still offering MTS that tied the base stations into TOPS.

A variant of MTS used short-wave frequencies, and was known as High Frequency or High Frequency-Single Sideband, so named for using frequencies between 3 and 30 MHz. These services required far fewer base stations and were used to reach distant locations over vast territories. The drawback was that the frequencies were extremely noisy from various interference, and were subject to propagation problems due to time of day, mostly due to the sun's effect on the ionosphere. Northwestel, which discontinued the service shortly after 2000, could not tie this system into TOPS, and had to aurally monitor the channels using speakers to listen for incoming calls.

For billing purposes, many MTS base stations were identified with a very close-by rate center of an automatic exchange. However, if there was no nearby rate center, they became an "Other Place Point". Phone companies typically identified these, and single points such as an individual telephone in a rural area, using a six-digit combination of 88T-XXX, where T is a digit from 6 to 9, and X is any digit 0-9. For example, Fox Lake, Yukon Territory, was 889-949. This combination would serve the same purpose as the NANP area code and central office code, with its own latitudinal-longitudinal coordinates, to allow a distance to be calculated for rating of a call. This coding system, which was in its zenith of usage during the 1980s and 1990s, was rendered unusable when the North American Numbering Plan administrator withdrew the 88X codes for future use as toll free (e.g. 1-800-) services.

By the end of the 1990s, very few companies still had need of the Other Place Point codes, and other rating arrangements were made. For example, Northwestel would use the nearest exchange for calls to its mobile points from other phone companies, and would code the locations in its billing software for calls within the company's operating territory. The rate impact was negligible for calls over longer distances.