Similar Products
There are a number of other products that are similar to CCF.
One is Jacada WorkSpace, which is a Java EE-based solution which is used to wrap applications and present a web UI to clients.
OpenSpan produces a product using .Net that can integrate with CCF or operate standalone to integrate applications. OpenSpan also provides an IDE tool to create the integrations.
Cicero Software likewise produces an application integration product with an IDE.
Corizon provides a platform for Enterprise Mashups that allows Composite applications to be created easily.
Microsoft has a free product called Composite UI Application Block (CAB) which can be used to build composite applications. CAB is used within CCF. CAB does not provide telephone or call center specific integrations, but has tight integration with Visual Studio and many samples including one for call centers. CAB on its own doesn't offer session management and multi-channel capability although the sample code does have some session features.
Read more about this topic: Microsoft Customer Care Framework
Famous quotes containing the words similar and/or products:
“Our ancestors were savages. The story of Romulus and Remus being suckled by a wolf is not a meaningless fable. The founders of every state which has risen to eminence have drawn their nourishment and vigor from a similar wild source. It was because the children of the Empire were not suckled by the wolf that they were conquered and displaced by the children of the northern forests who were.”
—Henry David Thoreau (1817–1862)
“But, most of all, the Great Society is not a safe harbor, a resting place, a final objective, a finished work. It is a challenge constantly renewed, beckoning us toward a destiny where the meaning of our lives matches the marvelous products of our labor.”
—Lyndon Baines Johnson (1908–1973)