Job Services Australia - Contracts and Performance Ratings

Contracts and Performance Ratings

  • Contract 1 1998-2000
  • Contract 2 2000-2003
  • Contract 3 2003-2006
  • Contract 3 Extension 2006-2009
  • JSA Deed 2009-2012

Job Services Australia agencies are rated by DEEWR every six months (or milestone) on performance, based on placing clients into work and keeping them employed for 13 and/or 26 weeks. A Star Rating system is used, ranging from one to five stars; five stars indicate the highest level of performance.

The ratings are calculated using a regression model that looks at the number of jobs or outcomes that a site has achieved. As the details of the model have not been released, agencies are often unsure what their next rating will be.

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