Complaints
In September 2004, the company was criticized by customers for failing to ship iPods, and for inundating them with additional spam e-mail. The company said it was shipping iPods, but that they could not get enough from Apple Computer to fill the demand. The co-founders, Peter Martin and Rob Jewell, denied giving customer e-mail information to third-party companies, but admitted customers do receive a small number of messages from select parties. "We warn our users they may get some messages from our marketing partners", Jewell said.
As of November 2008, the company has an unsatisfactory record with the based on Better Business Bureau due to unanswered complaints. In the 36 months prior to November 2008, the Bureau had processed 848 complaints about Gratis Internet.
Read more about this topic: Free I Pod
Famous quotes containing the word complaints:
“Mr. Marriott: I’m afraid I don’t like your manner.
Philip Marlowe: Yeah, I’ve had complaints about it but it keeps getting worse.”
—John Paxton (1911–1985)
“Strictly speaking, there is but one real evil: I mean acute pain. All other complaints are so considerably diminished by time that it is plain the grief is owing to our passion, since the sensation of it vanishes when that is over.”
—Mary Wortley, Lady Montagu (1689–1762)
“When complaints are freely heard, deeply considered and speedily reformed, then is the utmost bound of civil liberty attained that wise men look for.”
—John Milton (1608–1674)