Criticism
- The feedback loops fail to meet the generic anti-spam criterion of not generating more email messages. Even if the amount of feedback is just a fraction of the amount of messages that an ESP sends out, most ESPs are not yet organized for handling it. This is mitigated by the fact that feedback loops are voluntary (opt in e-mail) for both the sender and receiver of the feedback.
- Using the same button for both abuse reports and list unsubscribe implies guesswork by the (automated) help desk. For example, it does not ease reporting to a list owner that a specific post in the (non moderated) list is actually spam.
- Setting up FBLs requires filling out web forms. This can be inconsistent from one FBL to another.
- Some FBLs provide no option for communicating feedback automatically to multiple parties: the sender, the ESP (if one is involved), or the upstream datacenter/network address provider—as currently construed by the Federal Trade Commission's (FTC) "Follow the Money" strategy.
- There is no convenient way for a sender to automatically and repeatedly verify that a FBL is operating correctly without tarnishing the sender's deliverability. Furthermore, manual FBL testing for low-volume senders significantly degrades the sender's Sender Score as calculated by Return Path.
- There is no convenient mechanism for discovering new FBLs. RFC 6650 provides for auto-subscription on the Feedback Provider's own initiative, which may be a convenient mechanism as long as senders can easily update their Whois data or set up
abuse@
mailboxes effectually. However, that diminishes the opt-in mitigation for the first point above. - Work has begun at www.maawg.org on an "FBL 2.0" initiative to resolve these issues.
Read more about this topic: Feedback Loop (email)
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“Like speaks to like only; labor to labor, philosophy to philosophy, criticism to criticism, poetry to poetry. Literature speaks how much still to the past, how little to the future, how much to the East, how little to the West.”
—Henry David Thoreau (18171862)
“The greater the decrease in the social significance of an art form, the sharper the distinction between criticism and enjoyment by the public. The conventional is uncritically enjoyed, and the truly new is criticized with aversion.”
—Walter Benjamin (18921940)
“However intense my experience, I am conscious of the presence and criticism of a part of me, which, as it were, is not a part of me, but a spectator, sharing no experience, but taking note of it, and that is no more I than it is you. When the play, it may be the tragedy, of life is over, the spectator goes his way. It was a kind of fiction, a work of the imagination only, so far as he was concerned.”
—Henry David Thoreau (18171862)