Criticism
- The feedback loops fail to meet the generic anti-spam criterion of not generating more email messages. Even if the amount of feedback is just a fraction of the amount of messages that an ESP sends out, most ESPs are not yet organized for handling it. This is mitigated by the fact that feedback loops are voluntary (opt in e-mail) for both the sender and receiver of the feedback.
- Using the same button for both abuse reports and list unsubscribe implies guesswork by the (automated) help desk. For example, it does not ease reporting to a list owner that a specific post in the (non moderated) list is actually spam.
- Setting up FBLs requires filling out web forms. This can be inconsistent from one FBL to another.
- Some FBLs provide no option for communicating feedback automatically to multiple parties: the sender, the ESP (if one is involved), or the upstream datacenter/network address provider—as currently construed by the Federal Trade Commission's (FTC) "Follow the Money" strategy.
- There is no convenient way for a sender to automatically and repeatedly verify that a FBL is operating correctly without tarnishing the sender's deliverability. Furthermore, manual FBL testing for low-volume senders significantly degrades the sender's Sender Score as calculated by Return Path.
- There is no convenient mechanism for discovering new FBLs. RFC 6650 provides for auto-subscription on the Feedback Provider's own initiative, which may be a convenient mechanism as long as senders can easily update their Whois data or set up
abuse@mailboxes effectually. However, that diminishes the opt-in mitigation for the first point above. - Work has begun at www.maawg.org on an "FBL 2.0" initiative to resolve these issues.
Read more about this topic: Feedback Loop (email)
Famous quotes containing the word criticism:
“Good criticism is very rare and always precious.”
—Ralph Waldo Emerson (1803–1882)
“The critic lives at second hand. He writes about. The poem, the novel, or the play must be given to him; criticism exists by the grace of other men’s genius. By virtue of style, criticism can itself become literature. But usually this occurs only when the writer is acting as critic of his own work or as outrider to his own poetics, when the criticism of Coleridge is work in progress or that of T.S. Eliot propaganda.”
—George Steiner (b. 1929)
“When you overpay small people you frighten them. They know that their merits or activities entitle them to no such sums as they are receiving. As a result their boss soars out of economic into magic significance. He becomes a source of blessings rather than wages. Criticism is sacrilege, doubt is heresy.”
—Ben Hecht (1893–1964)