Hochschild
Hochschild, who introduced the term in 1979, distinguished "emotion work" - unpaid emotional work that a person undertakes in their relationships with family and friends - from "emotional labor": emotional work done in a paid work setting .
In a later development. 'Hochschild (1990) distinguished between two broad types of emotion work, and among three techniques of emotion work. The two broad types involve evocation and suppression' of emotion, while 'the three techniques of emotion work that Hochschild describes are cognitive, bodily and expressive'.
However, the concept (if not the term) has been traced back as far as Aristotle: 'as Aristotle saw, the problem is not with emotionality, but with the appropriateness of emotion and its expression'.
Read more about this topic: Emotion Work
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