Emotion work 'is understood as the art of trying to change in degree or quality an emotion or feeling'.
It may be defined as the management of one's own feelings or as "work done in a conscious effort to maintain the well being of a relationship"; though some would 'reserve the term emotion work for work upon the self' alone, as opposed to 'emotion work on others'.
Read more about Emotion Work: Hochschild, Examples, Criticism, Literary Analogues
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