Disney's Fastpass - Operations

Operations

Disney Fastpass tickets are dispensed by machines outside each attraction that uses them. The guest inserts his/her park ticket into a reader on the machine. The machine then returns the admission ticket and a Fastpass ticket will be printed. This ticket will show the time window at which the guest may enter the special priority line at that attraction. The time period given is normally one hour for rides (30 minutes in the Paris parks), and 15 minutes for theatrical presentations. It will also show when another Fastpass can be obtained.

In normal practice, only one Fastpass ticket can be held at a time. Another Fastpass ticket can be obtained either at the start of the current Fastpass ticket's return time or after two hours, whichever is earlier. If a guest attempts to obtain another Fastpass before these times, an informational ticket will be printed indicating when the next Fastpass ticket can be obtained. An exception to this is the World of Color show, which distributes tickets early in the day for the evening performances; guests may still obtain standard Fastpass tickets for other attractions even if they hold a ticket for World of Color.

The presence of Fastpass on an attraction does not imply that Fastpass tickets will be offered on any given day. During less-crowded operating days, the system may not be used on certain attractions as the stand-by wait is expected to be short enough to make Fastpass unnecessary. Fastpass is generally not used at all during separate-ticket events, such as Mickey's Very Merry Christmas Party, or during special after-hours events for resort guests or annual passholders, although exceptions do occur.

Fastpasses are also given for any ride any given time, when a guest visits a ride that malfunctions (such as: the soundtrack and the ride not being in sync on Space Mountain, power malfunctions on the Indiana Jones Adventure, if the launch system fails for the Rock 'n' Roller Coaster, or if someone cannot fit on the ride), thus making Disney able to uphold safety guidelines.

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