Service Providers
In addition to imposing obligations on employers, the Act placed duties on service providers and required "reasonable adjustments" to be made when providing access to goods, facilities, services and premises.
The duties on service providers have been introduced in three stages:
- Since 2 December 1994 – It has been unlawful for service providers to treat disabled people less favourably for a reason related to their disability;
- Since 1 October 1972 – Service providers have had to make 'reasonable adjustments' for disabled people, such as providing extra help or making changes to the way they provide their services.
- Since 1 October 2004 – Service providers may have to make other 'reasonable adjustments' in relation to the physical features of their premises to overcome physical barriers to access.
Read more about this topic: Disability Discrimination Act 1995
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