Environment Independence
CTI servers like CT Connect must operate in a heterogeneous computing environment and must interoperate with other system components chosen by application developers and users. CT Connect takes an "open" stance towards other system components, interoperating with a wider range of compoennts than other CTI servers. This open stance is undoubtedly one reason that CT Connect has survived for 20 years while other competitors such as IBM CallPath and Novell Telephony Services have been discontinued.
For CTI servers, important dimensions of interoperation are:
Read more about this topic: CT Connect
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