CTI Standards
The principal standards specification for CTI is ECMA Computer-supported Telecommunications Applications or CSTA. The CSTA standard specifies a call model (that is, how parties participate in a call and the steps a call goes through as it proceeds) and a set of messages that can be exchanged between a telephone system and a computer system. When both telephone systems and computer systems implement the CSTA standard, a customer can choose freely among competing products with confidence that they will interoperate.
As described more fully below, the CT Connect development team participated in the definition of CSTA. CT Connect and its predecessor, Digital Equipment's Computer Integrated Telephony product line, implement the CSTA call model and support the relevant CSTA protocol standards. Several telecommunications equipment vendors have used CT Connect as a laboratory CSTA reference to test their own products' compliance with the standard.
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