Theoretical Implications
Many conceptualizations of employee performance focus only on task performance, and may thus be deficient because they lack the contextual performance construct. Performance is multi-dimensional, and since evidence indicates that supervisor ratings include contextual performance, a holistic conceptualization of performance should include both task and contextual performance. Another theoretical implication is the overlapping nature of contextual performance with both OCB and prosocial behavior. Some researchers argue that OCB clearly overlaps with contextual performance and should be redefined as the same construct. Future theoretical and empirical work should address these discrepancies and adjust the way it is conceptualized and operationalized as such. There is also a conceptual distinction between in-role and extra-role behaviors. Contextual performance is considered to be extra-role behaviors that are not necessarily expected or rewarded by the organization. However, this conceptualization may not be accurate.
Read more about this topic: Contextual Performance
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