Taxonomy of Contextual Performance
Research has yielded several taxonomies of contextual performance and organizational citizenship behavior. Borman & Motowildo describe contextual performance as encompassing both OCB’s and prosocial work behaviors. The following is Borman & Motowildo’s taxonomy:
- Persisting with enthusiasm and extra effort as necessary to complete own task activities successfully
- Volunteering to carry out task activities that are not formally part of own job
- Helping and cooperating with others
- Following organizational rules and procedures
- Endorsing, supporting, and defending organizational objectives
- Interpersonal facilitation
- Job dedication
In order to garner information regarding an employee’s contextual performance, researchers generally adapt items from the previous taxonomy. Items are generally measured by supervisors on a Likert Scale, from one to five. A few sample items that capture the construct of contextual performance are:
voluntarily does more than the job requires to help others or contribute to organizational effectiveness tackles a difficult work assignment enthusiastically volunteers for additional duty
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Famous quotes containing the word performance:
“So long as the source of our identity is external—vested in how others judge our performance at work, or how others judge our children’s performance, or how much money we make—we will find ourselves hopelessly flawed, forever short of the ideal.”
—Melinda M. Marshall (20th century)