Taxonomy of Contextual Performance
Research has yielded several taxonomies of contextual performance and organizational citizenship behavior. Borman & Motowildo describe contextual performance as encompassing both OCB’s and prosocial work behaviors. The following is Borman & Motowildo’s taxonomy:
- Persisting with enthusiasm and extra effort as necessary to complete own task activities successfully
- Volunteering to carry out task activities that are not formally part of own job
- Helping and cooperating with others
- Following organizational rules and procedures
- Endorsing, supporting, and defending organizational objectives
- Interpersonal facilitation
- Job dedication
In order to garner information regarding an employee’s contextual performance, researchers generally adapt items from the previous taxonomy. Items are generally measured by supervisors on a Likert Scale, from one to five. A few sample items that capture the construct of contextual performance are:
voluntarily does more than the job requires to help others or contribute to organizational effectiveness tackles a difficult work assignment enthusiastically volunteers for additional duty
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