Activities and Operations
A past Director of Consumer Affairs, Dr David Cousins, described the role of Consumer Affairs Victoria thus:
"Consumer Affairs has essentially three key roles. These are firstly to advise the government on the consumer policy framework and to manage the legislative and non-legislative program related to this framework. Secondly, Consumer Affairs is a significant regulator of industry conduct, monitors entry regulation in some industries, and manages guarantee funds covering residential tenancies, property services and motor car trading. Thirdly, Consumer Affairs is a major service provider. Its services include information, advice, education, complaint handling (primarily through the provision of third party conciliation and mediation services) and business registration and licensing services. Consumer Affairs is the initial entry point for all consumer enquiries from across the State..."
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Famous quotes containing the words activities and, activities and/or operations:
“As life developed, I faced each problem as it came along. As my activities and work broadened and reached out, I never tried to shirk. I tried never to evade an issue. When I found I had something to do—I just did it.”
—Eleanor Roosevelt (1884–1962)
“The old, subjective, stagnant, indolent and wretched life for woman has gone. She has as many resources as men, as many activities beckon her on. As large possibilities swell and inspire her heart.”
—Anna Julia Cooper (1859–1964)
“It may seem strange that any road through such a wilderness should be passable, even in winter, when the snow is three or four feet deep, but at that season, wherever lumbering operations are actively carried on, teams are continually passing on the single track, and it becomes as smooth almost as a railway.”
—Henry David Thoreau (1817–1862)